If you’re looking for a chatbot that can help you with marketing, sales or customer support on Facebook Messenger, look no further. With 1.3 billion monthly users, this app is one of the best platforms to build bots that help you sell more products and drive more leads.
While the best bots can be entertaining and conversational, they also need to have a human element for addressing customers’ questions. This allows brands to respond with a personal touch that builds trust.
It’s easy to set up
Whether you want to automate your sales and customer support process or help customers find the products they’re looking for, Messenger Bot App is easy to set up. It’s a free and powerful tool that’s perfect for businesses of all sizes.
You can set up a Facebook Messenger chatbot in just minutes with no programming skills needed. Just choose a bot name, tagline, and avatar to create an effective conversational bot that’s customized for your business.
Start by selecting an existing Facebook business page or create a new one for your bot. Then, click Build in the sidebar to launch your chatbot.
The first card in the flow is a default welcome message, so enter a message that’s welcoming and relevant to your brand. This can be a text card or an image. You can also add buttons that users can click to take the next action, such as getting a phone number or visiting a URL.
When you’re ready to send people directly through your chatbot after they engage with your click-to-Messenger ad, you can easily do so using our native integration. In the Grow tab, link your ad account (s) to your bot.
Once you’ve done that, you can then go to Flows in the Chatfuel dashboard and add the Entry Point card. From here, you can drag and drop from that card to create the flow of cards your users will go through after engaging with your ad.
Another way to make sure your users aren’t getting a bot message they’re not expecting is by setting up a default reply. This is a text-based response that lets users know what to do next, such as contact your support team or receive a reward.
It’s best to make this response as straightforward as possible, and don’t forget to include a link to your return policy documentation. This will help ensure your customers understand their rights and keep them satisfied with your service.
Messenger bots are also a great way to provide prompt customer support, which is especially important if you have an online business. You can use your chatbot to answer common questions that might come through to your customer support staff, which will help encourage customers to stay with you.
If you’re thinking of using a chatbot for your Facebook business, you have several options to choose from. Some of them are free, while others require a premium membership. But which one is right for you?
Chatfuel is a great option for businesses who are looking to build a Messenger bot without coding experience. It offers a visual flow builder that makes it easy for you to set up your chatbot on the platform. This allows you to create a chatbot that will interact with your audience and answer their questions in a timely manner.
This tool also has a lot of useful integrations, including YouTube, Instagram, Twitter, and more. Moreover, it provides plenty of helpful content cards that you can add to your Messenger chatbots.
Another great option is ManyChat, a customer service solution that offers a range of tools to help you build a robust chatbot for your Facebook business page. Among its features, you can create a welcome message for your customers, and set up automated responses to common queries.
The app’s intuitive interface also makes it easy for you to customize your bot’s messages. This is especially helpful if you have multiple Facebook pages for your business, as it’ll allow you to customize the messages that each page sends out.
In addition, you can use the tool to gather information from your customers’ messages, which can help you grow your business. This way, you can keep track of all your conversations and find out which ones are the most effective.
Finally, you can use the bot to request your customer’s email address or phone number, which will be helpful in your future marketing campaigns. This feature is especially helpful if you’re running a Facebook advertising campaign and need to collect contact information from your audience.
You can get started with ActiveChat’s free plan that allows you to set up a single chatbot, or you can opt for their starter plan at $19 a month or the agency plan at $249 per month. The former gets you a single chatbot with up to 500 monthly users, and the latter gives you ten bots for 50K+ monthly users.
Why Messenger Bot App Has The Best chatbot
The world of messaging has changed drastically in the last few years. Rather than waiting on hold for customer support, customers can now speak directly to a bot that will answer their questions instantly and in a natural, conversational way.
As a result, companies across the world are looking to integrate messaging services into their customer support and marketing strategies. Facebook is leading the charge by allowing businesses to create their own chatbots and respond to questions and concerns in real-time, helping them save money on customer support and automate many other tasks.
To create a bot on the Messenger platform, you’ll need to ensure that it’s compliant with Facebook’s Platform Policies. This is a simple process, and one that’s free of charge. Once you’ve created a new app, it will go through Facebook’s review process and be set to “Public” before it can be used by your audience.
You’ll also need to ensure that your Facebook page is set up and linked to the bot, and you’ll need to create a callback URL for it. These can be found in your basic app settings.
Once you’ve got the bot setup, it’s time to start creating messages for your audience. With Messenger, you can collect customer preference data to send personalized, triggered messages to them that are customized to their interests and preferences. This is a highly effective way to engage your audience and grow your business.
For example, Herbivore Botanicals uses Messenger to send targeted messages to its audience. This allows them to collect information about their customers and send them blog posts, promotions, or deals that are relevant to their preferences.
These kind of customized messages can be a big boost for marketing campaigns, as they’re more likely to resonate with your audience and increase conversions. You can even use them to collect feedback and help improve your product or service.
A good example of a bot that works really well is the Sephora chatbot on Kik. The brand uses the platform to provide personalized makeup tips and product recommendations to consumers who ask for advice. The chatbot is designed to maintain a comfortable conversation with users while still providing the guidance they need. It also keeps the user informed about upcoming events, which can be very helpful for people who aren’t sure what they want to do next.
Facebook Messenger is a powerful platform for businesses that want to connect with their customers in a more personalized way. Using a chatbot can help you reach your target audience, educate them about your brand, and acquire new customers.
You can also use a bot to collect payments, which can help your business build a more loyal customer base. This is especially useful for eCommerce stores, since it allows you to collect payment in a seamless and hassle-free manner.
Many brands have already embraced Messenger as an effective way to engage with their customers. For example, Sephora uses the Virtual Artist chatbot to expedite purchases and provide quick access to their makeup collection. The brand also has a helpful customer support bot, which answers common questions and helps consumers book appointments.
Another great example comes from Lululemon, which has a sales bot that guides potential customers through the process of purchasing yoga apparel and shoes. After tapping “Get Started,” the bot asks qualifying questions and then automatically takes the user through a sales flow that walks them through every step of the process.
Creating a Facebook Messenger chatbot can be complex, but it’s not impossible to do. The key is to have a clear vision for how you want the bot to function. Once you have that, it’s easy to customize the bot and start interacting with your audience.
Aside from the obvious benefit of interacting with your audience directly, bots can help you save time by reducing your staff’s workload and eliminating manual processes. They can also allow you to create and manage campaigns that are targeted to specific audiences and respond to them in real-time.
As with any form of marketing, a well-trained Messenger bot can help your brand stand out from the competition. It can also help you increase conversions and sales by enabling transactions, tracking purchase history, and delivering personalized offers to your audience.
You can even use a bot to build your email list, which is a powerful way to grow your business. However, you need to make sure that your bot is properly trained and does not spam users.